Contract Type- Permanent
Country- United Arab Emirates
Location- Dubai
Responsibilities:
- As a technical advisor to clients and SAMs, maintain the equipment’s operational performance within the designated sub-region, paying particular attention to obsolescence and retrofit.
- For an effective workflow, put field intervention and issue resolution procedures into place.
- Organize service requests, including warranty interventions, in coordination with the Field Planning team.
- Oversee and facilitate field service operations at client locations while maintaining compliance with health, safety, and reporting regulations.
- Oversee routine and urgent maintenance for complete and standalone lines.
- Oversee the line, ECO, and diagnostic visit audits.
- Assure efficient tool use and resource management to fulfill both quantitative and qualitative goals while staying within the allocated budget.
- Establish team goals, evaluate employee performance, and create career plans.
- Verify adherence to local and Sidel Group procedures and guidelines.
Your Profile:
Education: Fluency in English and proficiency in the local language are preferred; a bachelor’s degree or comparable technical qualification is required.
Experience: Five or more years of managing customer service, with a solid technical understanding of Sidel equipment; leadership experience is advantageous.
Skills: Excellent multitasking, communication, and troubleshooting skills; a focus on customer service; IT know-how; 30% travel ability.
