Job Title: Customer Success Manager
Company: Alaan
Location: Dubai
About Alaan:
Alaan is an AI-powered expense management platform designed to simplify finance for businesses in the Middle East. Our platform helps companies manage and control their expenses through smart corporate cards, AI automation, and centralized dashboards. Since our launch in 2022, we’ve assisted over 800 businesses in the UAE, helping them save significant costs.
About the Role:
As a Customer Success Manager, you will be the strategic link between Alaan and a diverse portfolio of high-value clients. You will manage client relationships from onboarding to long-term partnership, ensuring their goals are met and enhancing their overall experience with our platform.
Key Responsibilities:
- Account Management: Manage a portfolio of customers, balancing multiple priorities and deadlines.
- Continuous Learning: Understand clients’ businesses and apply insights to remove barriers and support success.
- Proactive Tracking: Identify churn risks and establish action plans to address customer concerns.
- Product Advocacy: Gather client feedback to inform product development and improvements.
- Process Improvement: Establish best practices for service procedures and maintain accurate documentation.
What We Are Looking For:
- Experience: 3+ years as a Customer Success Manager in B2B SaaS/analytics.
- Proven Track Record: Successful experience with high-value enterprise clients.
- Ownership: Ability to manage tasks independently and effectively.
- Problem-Solving Skills: Natural ability to negotiate and deliver win-win outcomes.
- Interest in Business Optimization: Familiarity with customer service tools and a passion for data insights.
- Strong Communication Skills: Excellent verbal, written, and presentation skills in English.
- Curiosity: A strong desire to learn more about the industry and client base.
- Start-Up Attitude: Comfortable in a fast-paced, changing environment.
What’s in It for You:
- Flexible hybrid work culture with a focus on work-life balance.
- Competitive salary and equity options.
- Opportunity to contribute to building a leading fintech brand in the Middle East.
- Significant ownership and accountability in your role.
- Additional perks, including travel allowances and gym memberships.
If you are passionate about driving customer success and want to be part of an innovative team, we encourage you to apply!
